The Anatomy of Buzz: How to Create Word of Mouth Marketing

//The Anatomy of Buzz: How to Create Word of Mouth Marketing

The Anatomy of Buzz: How to Create Word of Mouth Marketing

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By | 2013-02-11T07:24:55+00:00 February 11th, 2013|Arizona Marketing|3 Comments

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  1. Randal Burgess February 11, 2013 at 7:40 am
    50 of 53 people found the following review helpful
    3.0 out of 5 stars
    Where’s the Beef?, November 6, 2000
    Randal Burgess (Chicago, IL) –

    I bought this book rather quickly after hearing about the author and the subject matter from Inc. Magazine. While the book is a fast read, is well-structured, and covers the topic of word-of-mouth marketing as advertised, I did not walk away with a sense that I had learned a tremendous amount from it. Most companies and their marketing efforts have used the tactics that Rosen talks about. I also judge books by how many notes I write down that give myself ideas and plans for my own business, and I had very few to speak of.

    Rosen seems to have used quite a bit of reference material and put a lot of effort into this book, so I don’t want to seem as though I am slamming him, but he seems to have “dumbed down” his presentation for the masses. I would have liked to have seen more stats and research results presented rather than a case study on yo-yos. The “beef” of the subject matter, namely “buzz,” did not seem to be included between the covers of the book.

    This is still a good book for a budding product marketer, but I’d wait for the paperback version.

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  2. Donald Mitchell "Jesus Loves You!" February 11, 2013 at 8:31 am
    39 of 44 people found the following review helpful
    1.0 out of 5 stars
    This was a waste of my time, January 1, 2001
    By A Customer

    I really didn’t like this book. I’ve read The Tipping Point, and Crossing the Chasm (and other Moore books), all the books by Ries and Trout books, and numerous other marketing/publicity articles and publications. This “Buzz” book didn’t offer new thinking. And the “how” to create buzz that other readers liked, well, I found it trite. Many of the examples used by the author are either overdone, been done before, or simply not very interesting. There were a few parts of the book that were reasonable, but all in all, it was a waste of my time and money. Normally I wouldn’t even bother spending one more minute with this book by posting a review, but I am hoping that I’ll save some other reader from it. Blech.

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  3. Anonymous February 11, 2013 at 8:40 am
    27 of 31 people found the following review helpful
    5.0 out of 5 stars
    Bustling Buzzers Busily Boost Business, October 25, 2000
    Donald Mitchell “Jesus Loves You!” (Thanks for Providing My Reviews over 116,000 Helpful Votes Globally) –
    (TOP 100 REVIEWER)

    This is the first book I recall that looks at the word-of-mouth phenomenon as a management activity for modern marketing. While Edward Bernays often recounted fascinating tales of how public relations helped move products by setting fashion, he never focused on the face-to-face aspects of how new ideas spread. Robert Cialdini has done remarkable work on describing how influence is created, but does not squarely focus on the word-of-mouth aspects of that influence.

    Mr. Rosen has done a sound job of providing a number of interesting, behind-the-scenes examples as well as a context for thinking about word-of-mouth marketing. (I actually ended up trying some products describe here that I probably wouldn’t have otherwise, such as the novel, Cold Mountain). The book’s main weakness is that it focuses on word-of-mouth about products rather the broader question of how word-of-mouth creates opinions in all areas of society.

    Mr. Rosen defines buzz as “the sum of all comments about a certain product that are exchanged among people at any given time.” Naturally, you can have either good buzz (“It’s great!) or bad buzz (“Avoid at all costs.”).

    It is easy to us to underestimate the power of these comments before we consider our own experiences. For example, if audiences hate a new movie, the word soon gets out and ticket sales plunge. You have probably seen people waiting in line to buy tickets asking those leaving a theater how the movie was. Here you have an example of perfect strangers advising each other and making purchase decisions based on these interactions. Naturally, this occurs much more frequently with authority figures (like Oprah for books) and people we know well (our family, friends and neighbors). For example, I always ask my older son before seeing any movie. He will have already seen the movie and knows my tastes. I will always have a good experience if I follow his guidance.

    The examples in the book formed the core of the interest for me. The concepts in the book were familiar to me from my days as an executive in the alcoholic beverage industry. Because of significant limitations on selling liquor with advertising, new brands are built almost totally through buzz aided by bar parties and other activities. I was surprised that there were no substantial stories from liquor or cigarettes (remember the cartoon of Joe Camel?), both of which depend heavily on creating buzz.

    In addition to learning more about how buzz works, this book also offers guidance on how to encourage and accelerate that buzz.

    The book is divided into three parts: The first looks at how buzz spreads (a small percentage of all the people do all of the connecting together of information networks); the second examines what makes for success with buzz (having things people want to talk about and encouraging that talking); and the third details how to stimulate buzz for your business (this is summarized in a workshop for you in chapter 16).

    Publishers, book authors, music companies, companies that provide breakthrough technology (the Palm Pilot), and people who make exciting consumer goods (like the BMW) will get the most benefit from this book. The examples and lessons best apply in those markets. People with limited marketing budgets should consider the book also to help organize the questions to ask oneself for stimulating interest in a product.

    I also suggest that you read up on Edward Bernays, Robert Cialdini (Influence), and Ernest Dichter. A recent book, Networlding, is a very helpful complement to this book in describing how to create more effective and meaningful relations with others to transfer information and assistance.

    After you have finished reading this book, I suggest that you step back and consider how you could improve the value of what you make for your customers and potential customers, reprice it to make it more accessible, and reduce your costs so that you have more resources to share with your customers and other stakeholders. In that way, you will have something better to buzz about!

    Provide great products first!

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